FAQs | Dixie Signs & Decals, Inc.

Generally there are no minimum piece requirements on products other than promotional items. We can produce short runs and prototypes for almost all your needs. Keep in mind, due to the extensive setup and prep time required for the screen printing process, the cost can rise significantly. You may want to consider a digital product for your prototype. Please contact us for more information.

Does Dixie Signs & Decals, Inc. do color matching and, if so, how?

Yes, we color match to standard/coded Pantone colors. For a detailed list of these colors visit Pantone's web site. Please contact us for more information.

Can I get samples before I place an order?

Yes, getting samples is quick and easy. Just go to our Request a Sample Pack page and fill out the necessary information. You may request specific products by describing them in the Product Interest section. Please contact us for more information.

Does Dixie Signs & Decals, Inc. have a standard price sheet?

We don’t have a standard price sheet as each job is customized and individually priced. Our Request a Quote system can generate a quote based on your specifications typically within 3 hours of your request. Please contact us for more information.

Can you accept orders and ship products to countries outside the US?

We do have the ability to accept orders from almost anywhere in the world. Most orders are shipped via UPS but additional charges may apply. Please contact us for more information.

What if I need to cancel an order?

If you need to cancel an order please contact us as soon as possible. There will be no cancellation charges if the order is cancelled before the artwork is started. There will be a $45.00 (net) charge if the order is cancelled after the art has been started. An order cannot be cancelled if it has been produced.

Product

What products does Dixie Signs & Decals, Inc. manufacture?

We product screen printed products such as logo sticker, specification decals,hang tags, equipment decals, ANSI standard decals, bumper stickers, corrugated plastic signs, metal name plates, data plates, so many more. We produce digital products such as banners, vehicle wrap, decals, labels, trade show displays, canvas portraits, and many more. We also manufacture etched aluminum, stainless steel, and brass plates. Please contact us to see if we can meet your needs.

What processes does Dixie Signs & Decals, Inc. use to manufacture nameplates?

We use chemical etching and screen printing with a baked on ink to produce all of our nameplates and data plates. Please contact us for more information.

What processes does Dixie Signs & Decals, Inc. use to manufacture decals?

We generally use a screen print process with a UV ink to produce most of our decals. We also use a digital printing process to produce short runs and prototypes. Please contact us for more information.

What is the standard depth of your etch on metal plates?

Our standard depth of etch is around .0015 to .0025 inches. Please contact us for more information.

Does Dixie Signs & Decals, Inc. have a brochure?

Yes, we do have a brochure and we send these out with every sample pack. For a sample pack and brochure go to the Request a Sample Pack page and we will be happy to send you one free of charge. Please contact us for more information.

Customer Service

What is the standard lead time for orders?

Our standard lead time on orders is 2-3 weeks. This period begins the day we receives clear, legible specifications along with a detailed order form. Please contact us for more information.

What is the Dixie Signs & Decals, Inc. quality policy?

Dixie Signs & Decals, Inc. is committed to manufacture highest quality nameplates. We will provide customer service through superior quality, reliability, and on-time delivery. We will endeavor to continually improve our processes and to maintain and increase customer satisfaction and loyalty.

Artwork Information

Why submit vector art, my file worked for brochures?

Vector art allows us to trap spot colors to improve registration. It also make the preparation for press much quicker by simplifying the color separation and film prep process. Please contact our art department or see our Art Info page for more information.

Can I increase the dpi to raise my resolution?

No, once the art has had the dpi reduced it cannot be raised again. The files should be at least 300 dpi. Please contact our art department or see our Art Info page for more information.

Do we need white on clear products?

Yes. The opacity of the inks will not hold up once the decal is placed on glass or a color background. White should be used to either back up the art or as a flood behind the entire decal. Indicate which method to use for the white on your order. Note: White is priced as an additional color on clear products. Please contact our art department or see our Art Info page for more information.

Why do I need spot colors on my 4-color process art?

Large areas of coverage and specific PMS matches are not guaranteed in screen printing. Often a spot color is needed to meet our clients’ expectations. Additionally, the small text or elements created out of process colors will not hold up to the coarse lpi used. Please contact our art department or see our Art Info page for more information.

When I submit spot colors, why do you ask for 4-color process?

It really depends on the art. Photographs and art with many shades are often better as 4-color process. Art is often submitted with spot colors identified, but unnamed or multi-color blends usually separate themselves into CMYK. Please contact our art department or see our Art Info page for more information.

My art looked fine on the laser printout, but very rough on the decal, why?

If a low resolution tiff or grayscale art is submitted it will look better on laser paper. Laser or ink jet printers recognize shapes of gray and will not utilize a halftone dot. If the art is grayscale and no tones requested, the art looses all the shading in the film process. Thus the image detail drops out and prints very rough. Please contact our art department or see our Art Info page for more information.

My files are too large to email, do you have an FTP site?

We are able to receive files of 2MB or smaller via e-mail. (Please be sure to compress your files to help in reducing file size.) To upload larger files, you can go to our FTP Upload page. Please contact us for a user name and password to get access to the FTP upload.

Will you send a proof before my job is printed?

When placing your order please indicate whether you would like to receive a proof and by which method. We can fax, email or mail a proof. We strongly recommend that you receive a proof before the production process begins. Please remember that production time does not begin until after the proof has been approved and returned. Please art department or see our Art Info page for more information.